Privacy Policy
1. Introduction
Theatre Is Real Life Productions (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our website visitors, users, customers, and partners. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Your trust is paramount, and we adhere to the highest standards of transparency, accountability, and user control over personal information.
2. Scope and Data Controller
This Privacy Policy applies to all data collected through our website (theatreisreallifeproductions.com), online services, customer support channels, and any associated platforms. Theatre Is Real Life Productions is the data controller for all personal data collected and processed under this Policy. Where required, we may also operate as a data processor on behalf of third parties, following specific contractual terms.
3. Categories of Data We Process
We may collect and process the following categories of information:
a) Usage Data
Includes information such as your IP address, browser type, device timestamps, referring URLs, browsing patterns, language preferences, and website interaction data. This data helps us understand how users interact with theatreisreallifeproductions.com to improve our website and services.
b) Account Data
Includes your full name, billing or shipping address, email address, and telephone number. This data is essential for user account creation, transactions, and communication.
c) Profile Data
Includes details regarding your preferences, past purchases, user behavior on the site, product interests, and communications preferences that help customize and enhance your user experience.
d) Communication Data
Includes your correspondence with us via support requests, feedback forms, or other communication channels. We keep records to maintain service quality and respond to your inquiries effectively.
e) Technical Data
Includes information regarding your device, operating system, screen resolution, language settings, and browser configurations required for personalized website optimization.
f) Transaction Data
Includes payment history, billing information, delivery details, and other transactional metadata necessary to fulfill purchases or service requests securely and accurately.
g) Preference Data
Includes your consent decisions, subscription preferences, marketing communication opt-ins and opt-outs, and product/service interest profiles used to tailor our marketing outreach.
4. Legal Bases for Processing
We rely on the following lawful bases under the GDPR and CCPA for processing your data:
– Consent: Where you have given clear permission for us to process your personal data for specific purposes (e.g., marketing).
– Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
– Legal Obligation: Where required by applicable laws or legal processes.
– Legitimate Interest: Where processing is necessary for our legitimate interests (e.g., improving website functionality), provided that such interests are not overridden by your fundamental rights and freedoms.
5. Your Rights
Under GDPR and CCPA, you are granted the following rights in relation to your personal data:
– Right of Access: Request a copy of your personal data being processed by us.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data where it is no longer necessary or where consent is withdrawn.
– Right to Restrict Processing: Request limits on how your data is used.
– Right to Data Portability: Receive your data in a structured, machine-readable format for transmission to another controller.
– Right to Object: Object to processing of your personal information, including processing for direct marketing purposes.
– Right Not to Be Discriminated Against: You have the right not to receive discriminatory treatment for exercising your privacy rights under CCPA.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement robust security protocols to protect your data, including:
– End-to-end encryption for sensitive transactions and data transmission.
– Controlled access to personal data using strict authentication protocols.
– Firewalls, intrusion detection tools, and routine vulnerability scanning.
– Regular data backups and disaster recovery plans.
– Staff training in data privacy, confidentiality obligations, and industry best practices.
Unauthorized access, disclosure, alteration, or destruction of personal data is strictly guarded against through these measures.
7. International Transfers
Your personal information may be transferred to and processed in countries outside your jurisdiction, including countries not deemed to provide an adequate level of data protection by regulatory authorities. In such cases, we use:
– Standard Contractual Clauses approved by the European Commission for GDPR compliance.
– Binding corporate rules and appropriate safeguards to ensure lawful and secure international data transfers.
– CCPA-compliant contracts where data of California residents is concerned.
8. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods vary by category:
– Transaction and Account Data: Retained for up to 7 years for accounting and tax purposes.
– Communication Data: Retained for 3 years to resolve disputes or maintain service histories.
– Usage and Technical Data: Kept for 2 years for site optimization and analytics.
– Marketing Preference Data: Held until consent is withdrawn or until data is no longer necessary.
After relevant periods expire, your data will be securely deleted or anonymized.
9. Cookie Policy
We employ cookies and similar technologies to enhance user experience. Cookies are categorized as follows:
– Essential Cookies: Required for basic website functionality such as navigation and account access.
– Functional Cookies: Remember site preferences and facilitate user personalization.
– Analytics Cookies: Help analyze traffic patterns, usage metrics, and webpage effectiveness.
– Performance Cookies: Optimize load times, responsiveness, and overall site performance.
10. Cookie Management and Compliance
You can control your cookie preferences at any time via your browser’s cookie settings or through our cookie consent manager when visiting theatreisreallifeproductions.com. Under GDPR and CCPA:
– Users can refuse or withdraw consent for non-essential cookies.
– We will not deploy non-essential cookies without your explicit consent.
– Do Not Track (DNT) signals are respected where applicable.
11. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 13. If you are a parent or legal guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take steps to delete such information promptly in compliance with the Children’s Online Privacy Protection Act (COPPA) and applicable regulations.
12. Policy Updates
We may revise this Privacy Policy to reflect changes to our practices, website functionality, or legal requirements. Any updates will be posted on theatreisreallifeproductions.com under the Privacy Policy section. In cases of material changes, we may notify users via email or a prominent website notice prior to the change becoming effective.
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact us at:
Email: [email protected]
We are fully committed to upholding your privacy and ensuring compliance with all applicable data protection laws. Please reach out if you have any concerns regarding your personal information or our data handling practices.